Contact Us

Reach Out



Riverside Trauma Center
255 Highland Avenue
Needham, MA 02494

    Critical Incident Support

    Riverside Trauma Center

    For help after a traumatic event or critical incident, call 888-851-2451, 24 hours a day, 7 days a week, and ask to speak to a Trauma Center Manager.

    Reactions to traumatic events vary widely, but can include extreme fear, shock, helplessness, and physical symptoms. MassMen, through Riverside Trauma Center, offers support services, including grief counseling and referrals to help people after critical incidents. For some people, extreme stress following a trauma can be overwhelming and cause lasting psychological effects if left untreated. Examples of incidents at which we have provided emergency response and crisis management include:

    • Workplaces where first responders have died by suicide, medical, or accidental causes
    • Highly stressful events in a workplace (i.e. assault, reduction in workforce, etc.)
    • Violence in a school, workplace, or community